At GSKBUY, we value our customers and aim to provide a convenient shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under our policy, please contact our support team for assistance.
Return Window
Eligible products may be returned within 7 days from the date of delivery, subject to the product category, applicable conditions, and any specific return information displayed on the product page.
Customers should contact our support team within the applicable return window to initiate a request.
Return Eligibility
To qualify for a return, products should generally:
Be unused and in their original condition, except where the product is damaged, defective, incorrect, or otherwise eligible for return.
Include the original packaging, where applicable.
Include all supplied accessories, manuals, tags, and other items provided with the product, where applicable.
Be accompanied by valid proof of purchase, such as an order number or invoice.
Return eligibility will be assessed according to the product type, reason for return, and applicable consumer protection requirements.
Non-Returnable Items
Certain products may not be eligible for return unless they are damaged, defective, incorrect, or otherwise covered by applicable law.
These may include:
Personal care and hygiene products where return restrictions apply.
Customized or personalized products.
Perishable goods, where applicable.
Digital products or downloadable goods, where applicable.
Products identified as non-returnable on the product page, where such restrictions are legally permitted.
Used or damaged products where the damage occurred after delivery due to improper use or handling.
Any applicable exclusion will be interpreted consistently with consumer rights and legal requirements.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and within 48 hours of delivery where reasonably possible.
To help us review your request, please provide:
Your order number.
Your name and registered contact details.
Clear photographs of the product and its packaging, where relevant.
An unboxing video, if available.
A description of the issue.
Our team will review the information and communicate the appropriate resolution based on the circumstances, product eligibility, and applicable law.
Refund Process
Once a return is approved and the returned product has been received and inspected, the refund will be processed according to the applicable refund procedure.
Approved refunds will generally be initiated within 5–7 business days after the required inspection is completed.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or original payment method.
Where a refund is legally required, it will be handled in accordance with applicable law.
Exchange Policy
Product exchanges are subject to availability and eligibility.
If an exchange is unavailable, our support team will explain the alternative resolution available under the applicable policy and law.
Order Cancellation
Cancellation requests may be submitted before an order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible. Eligible products may still qualify for a return under this policy.
Where an order is cancelled after payment has been collected, any applicable refund will be processed according to the relevant refund procedure.
Shipping Charges
The treatment of shipping charges, Cash on Delivery charges, and other fees depends on the reason for the return and the applicable policy.
Where required by law, eligible charges will be refunded accordingly.
Return Approval
Return requests are assessed based on the applicable eligibility criteria, product condition, supporting information, and reason for return.
GSKBUY may decline requests that do not meet lawful return conditions. This does not affect any mandatory rights customers have under applicable consumer protection laws.
How to Request a Return or Refund
Please contact our support team with your order number, registered contact details, and a description of your concern.
Our team will provide the relevant instructions for the next steps.
Contact Information
GSKBUY
Email: contact@gskbuy.in
Phone: +91 9316157610
Business Address:
9 Shree Radhe Bunglows, Waghodia Dabhoi Ring Road, Vadodara, Gujarat 390025, India
